Grievance Redressal Mechanism (GRM) in NAHEP


INDIAN COUNCIL OF AGRICULTURAL RESEARCH NATIONAL AGRICULTURAL HIGHER EDUCATION PROJECT (NAHEP)
Krishi Anusandhan Bhawan –II, Pusa, New Delhi-12

A Grievance Redressal Mechanism (GRM) has been setup in NAHEP to establish a fair and transparent system. In the system of GRM, the following mechanism is adopted:

Complete list of Nodal Officers (GRM) for AUs/SAUs is as shown below:


LEVEL 1 (AT SAUs)

Nodal Officers for GRM have been identified at every sub-project level. The concerned National Coordinators will maintain this data base. The Nodal Officer (GRM) at sub-project implementing units/ SAU shall be responsible for redressing grievances in the context of IDP, CAAST and Innovation Grants and other sub-projects.


COMPONENT 1 A: INSTITUTIONAL DEVELOPMENT PLAN (IDP)


S. No. University Nodal Officer, GRM Contact No. E-mail ID
1. NDRI, Karnal Dr. Rajesh Bajaj 09896138416 rbajaj1375@gmail.com
2. CSSHAU, Hisar Dr. Anil Kumar 09416533122 hodplantpathologyhauhisar@gmail.com
3. MPUAT, Udaipur Dr. Abhay Kumar Mehta 9414169175 abhay60@rediffmail.com
4. AAU, Jorhat Dr. Rana Pratap Bhuyan 9435051728 rp_bus@yahoo.com
5. OUAT, Bhubaneswar Dr. C.S.K.Mishra 9861073501 cskmishra@yahoo.com
6. JAU, Junagarh Dr. V R Malam 9819104663 dsw@jau.in
7. ANGRAU, Guntur Dr. N. Venugopal Rao 9441584969 deanpgpmangrau@gmail.com
8. TANUVAS, Chennai Dr. T. J. Harikrishnan 9751362405 dr@tanuvas.org.in
9. SKUAST,Kashmir Dr. Parvez Ahmad Bhat 9419065521, 7889884108 parvez.chinar@gmail.com
10. GADVASU,Ludhiana Dr Opinder Singh 98550-82291 Singhopinder68@gmail.com
11. GBPUAT,Pantnagar Dr A. K. Upadhyay 9411195407 ajay.akup@gmail.com
12. TNAU,Coimbatore Dr T.Chitdeshwari 9443550775 chithukesh@gmail.com
13. UAS,Dharwad Dr. V R Kiresur 7259466339 kiresurvr@uasd.in
14. CAU, Imphal Prof. E. Vani Divakara Sastri 9414819002 evdsastry@gmail.com
15. College of Agriculture,Gwalior Dr. Ekta Joshi 8349673087 joshi.ekta86@gmail.com


COMPONENT 1 B: Centre of Advanced Agricultural Science & Technology (CAAST)


S. No. University Nodal Officer, GRM Contact No. E-mail ID
1. BCKV, West Bengal Prof. Koushik Brahmachari 9434252342 brahmacharis@gmail.com
2. CIFE, Mumbai Dr. Vidyashree Bharti 07666143790 vsbharti@cife.edu.in
3. CSAUT, Kanpur Dr H.G. Prakash 9412156124 directoraes@csauk.ac.in, drhp_k@yahoo.co.in
4. MPKV, Rahuri Dr. M. G. Shinde 9403605979 mgshinde18@gmail.com
5. IVRI, Izatnagar Dr A.K. Verma 9412318322 hdanivri@gmail.com
6. NAU, Navsari Dr. Kuldeep Choudhary 85113 63830 kchoudhary@nau.in
7. IARI, New Delhi Dr. K. Annapurna 9868422180 head_micro@iari.res.in
8. UAS, Bengaluru Dr. Gopinath G 9449866906 ao@uasbangalore.edu.in
9. PAU, Ludiana Dr. Rakesh Sharda 9855545189 rakeshsharda@pau.edu
10. Kerala Agricultural University Dr. Mini P.K. 9496430794 mini.pk@kau.in
11. Birsa Agricultural University, Kanke,Ranchi Dr. Rekha Sinha 8986846476 sinharekha_05@yahoo.co.in
12. CSKHPKV, Palampur Dr.Y.S. Dhaliwal 9816082444 ysdhaliwal44@yahoo.co.in
13. VNMKV, Parbhani Dr. Uday Khodke 09422178025 umkodke@gmail.com
14. AAU, Anand Dr. Ritambhara Singh 9537923502 singhr@aau.in


COMPONENT 1 C: INNOVATION GRANT (IG)


S. No. University Nodal Officer, GRM Contact No. E-mail ID
1. BASU, Patna Dr. Pankaj Kumar Singh, Assistant Proff. Animal Nutrition 9470017673 vetpank@gmail.com
2. Kamdhenu University Dr. Vimal Ramani 9879527043/9426422883 dean.dairy@ku-guj.com
3. PVNRTVU, Hyderabad Dr. M. Shashi Kumar 9100956344/040-24002115 coespvnrtsvu@gmail.com
4. Dr. PDKV, Akola Dr. R. G. Deshmukh 9970058871 rg.deshmukh57@gmail.com
5. RAU, Bikaner Dr N. K. Sharma 9414275222 director@iabmbikaner.org
6. PJTSAU, Hyderabad Dr. Sudheer Kumar 8790814166 regrpjtsau@gmail.com
7. AU, Jodhpur Dr. Ummed Singh 8299837429 singhummed@yahoo.co.in
8. SVVU, Tirupati Sh. A V S Gopalacharyulu 9440150519 athrya398@gmail.com
9. AU, Kota Dr. Virendra Singh 7227011351 virendra.coab@gmail.com
10. MPHU, Karnal Dr. Ajay Singh 9813486046 regimhu.hry@gmail.com
11. University of Agricultural Sciences, Raichur, Karnataka Dr. Pramod Katti 9480696342 ao@uasraichur.edu.in
12. Sri Konda Laxman Telangana State Horticultural University Mr. A. Prashanth 9000499546 adluriprashanth@gmail.com
13. Dr. Rajendra Prasad Central Agricultural University, Pusa, Samastipur, Bihar Dr. P. K. Jha 7779947846 pkjha78@gmail.com
14. Acharya Narendra Deva University of Agriculture and Technology Dr. A P Rao 9415720376 denduat2019@gmail.com
15. Rani Lakshmi Bai Central Agricultural University, Jhansi, Uttar Pradesh Dr. Man Mohan Dobriya 9408851285 manmohandobriyal@gmail.com
16. Uttar Banga Krishi Viswavidyalaya Dr. Ashis Kumar Das 9434381119 ashis@ubkv.ac.in
17. West Bengal University of Animal and Fishery Sciences (WBUAFS) Dr. Nilendu Jyoti Maitra 9434437053 njmaitra@rediffmail.com

LEVEL 2 (AT PIU NAHEP)

The Under Secretary, NAHEP shall act as Nodal Officer GRM. He will be responsible for redressing grievances in context of overall project. He will monitor and document the GRM process.


PROJECT IMPLEMENTATION UNIT (PIU-NAHEP)


S. No. Project Nodal Officer, GRM Contact No. E-mail ID
1. NAHEP Sh. Dilip Roy, Under Secretary, NAHEP 9958592973 us.nahep@icar.gov.in

LEVEL 3 (APEX LEVEL)

Decision of National Director, NAHEP will be final in this matter.


NATIONAL DIRECTOR, NAHEP


S. No. Project Nodal Officer, GRM Contact No. E-mail ID
1. NAHEP Dr. R. C. Agarwal, National Director, NAHEP nd.nahep@icar.gov.in

All the complaints will be registered in writing (letter/ e-mail) or through phone-calls, and will be acknowledged and registered in a grievance log and a receipt/tracking number will be provided. This will be done at SAU level.The complaints will be handled promptly, depending on their nature and complexity, and will be resolved within ten working days. In case of delay, Nodal Officer (GRM) will ensure that the complainant is informed of the progress.In case of non-redressal at the end of the SAUs, the complaint will be referred to the Under Secretary at PIU NAHEP for any guidance/direction in the matter.There would also be a provision for continuous monitoring of the GRM.

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